- SERVICES
- Technical Support
Arreva's Technical Support
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The focus of Arreva support services is on you, with the mission of helping you maximize your productive use of Arreva Software products. We're committed to providing you with exemplary support every step of the way. Technical issues with your software can end up costing you much more than what you paid for the actual software in a very short time. But with Arreva technical support, not only do you receive quick resolution to your support needs at a fraction of the cost of your Arreva product; you also get peace of mind.
The Client Support Center provides authorized users with immediate and essential knowledge for installing, implementing, customizing, and using Arreva products. In addition the support center provides a searchable knowledge base (including frequently asked questions), software updates and a user forum.
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Need assistance with one of our products? All ExceedFurther Fundamentals and Professional users receive email support and phone support with their cloud-based subscription.
Contact Support
For clients with a current ExceedFurther contract, our Support team is available weekdays from 6am-5pm (PST), excluding major holidays, to answer any questions you have about the use of our products.Phone: 800-750-6418
In Canada: 650-462-8890
Fax: 650-614-4291
Email: support@arreva.com
After Hours Support
If you are experiencing disruptions to online services or a website outage, please contact our emergency support at afterhourssupport@arreva.com or 754-220-9156.
Review our support options below for help with your Arreva software.Urgent/Immediate Support
If you are in need of urgent/immediate support to complete a task, please contact our support at support@arreva.com and include URGENT Immediate Assistance Needed in the subject of your email and/or call us at 754-220-9156.
- All Exceed Beyond users receive email support with their cloud-based subscription. Exceed Beyond phone support can be purchased for an additional fee.
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Online Fundraising users receive email and phone technical support with their cloud-based subscription.
- Exceed! Premier Annual Support Contracts are based on the value of the base product along with user licenses and modules/interfaces owned.
- For our Exceed! Basic clients we have several support options, including Standard and Premium Support Contracts as well as support & training packages.
- MatchMaker hosting services include email and phone technical support. MatchMaker desktop clients may purchase email and phone technical support.
Check out our videos, webinars, ebooks and other resources to help you become an ExceedFurther genius. If you have a quick question that might be answered with the help of a simple "how to" article, browse our library of over 100 support articles.
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SECTORS
SUPPORT
(800) 750-6418
SALES
(800) 676-5831
LOCATIONS
Fort Lauderdale Office
3511 W. Commercial Blvd.
Suite 404
Fort Lauderdale, FL 33309
Palo Alto Office
610 Cowper St.
Palo Alto, CA 94301
Seattle Office
1750 112th Avenue NE
Suite A200
Bellevue, WA 98004