Technical Support Back-up

  • Technical Support

    Need assistance with one of our products? Review our support options below for help with your Arreva fundraising software.

    Exceed Beyond Support
    All Exceed Beyond users receive email support free of charge. Exceed Beyond phone support can be purchased for an additional fee, please contact us for more information and pricing.

     

    Exceed! Premier Support
    Exceed! Premier Annual Support Contracts are based on the value of the base product along with user licenses and modules/interfaces owned. Please contact us to get more information on renewing your Annual Support Contract.

     

    Exceed! Basic Support Contracts & Packages
    For our Exceed! Basic clients we have several support options, including Standard and Premium Support Contracts as well as Support & Training packages. 

     

    Contact Support 
    For clients with a current annual support contract, our Support team is available weekdays from 6am-5pm (PST), excluding major holidays, to answer any questions you have about the use of our products.

    Phone: 800-750-6418
    In Canada: 650-462-8890 
    Fax: 650-614-4291
    Email: support@arreva.com

     

    Data Conversions
    If you are interested in converting data into one of our products or if you have recently purchased a Arreva product and need information about your conversion, contact us:

    Phone: 800-750-6418 ext. 205
    Email: conversions@arreva.com
    Fax: 650-614-4291

     

    File Exchange
    Clients can transfer files to and from Arreva via the Internet. Click on the following link to upload your data file to our Technical Support team.

    Go to the following link: http://arreva.leapfile.com*.
    Click on "Secure Upload".
    Fill in the fields on the "Secure Upload" page (Name, Email, Confirm Email, Subject and Message).
    At the bottom of the page is a button - "Select Files to Send (Regular Upload)" - click on it.
    On the next page, click the Browse button and select the file to upload.
    Then at the bottom of this page, click Upload and Send.
    Email Arreva at support@arreva.com and let us know when your data has been uploaded successfully.

     

    *Note: Should you click on the link and nothing happens or it brings up your browser, but does not take you to the page, try copying the link into the Address field of your browser and then hitting your Enter or Return key on your keyboard.

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