Marketing Careers

Client Success Associate

About us

The Arreva team lives and breathes our mission of helping nonprofits through our purposeful technology and relentless dedication to their success, anchored by our deep roots, and driven by an intrinsic passion for cause that we wear proudly.

We're a team of software and nonprofit experts that share a common, simple philosophy: nonprofit software should help organizations transform fundraising, cultivate donors, build awareness, and grow their constituent database, while simultaneously reducing the amount of time spent using technology. Our team is filled with enthusiastic, talented leaders with broad and deep experience and success from across the philanthropic, technology, marketing, entrepreneurial, civic and business communities.



Responsibilities and Duties


  • Drive Customer Success Outcomes
    • Increase renewal rates and reduce churn
    • Expand our revenue in accounts through cross-sell and up-sell
    • Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
    • Drive new business growth through greater advocacy and reference-ability


  • Define and Optimize Customer Life cycle
    • Standardize interventions for each point in the customer life cycle
    • Define segmentation of customer base and varying strategies
    • Learn from best practices in industry to continue enhancing customer success


  • Manage Customer Success Activities including
    • On-boarding; Training; Professional Services; Customer Support; Customer Success Management; Renewals; Cross-sell / Up-sell; References; Net Promoter Score


  • Measure Effectiveness of Customer Success
    • Define operational metrics and establish system for tracking metrics
    • Create cadence for review with senior management


  • Inspire Customer Success Across Company
    • Create company-wide culture of Customer Success and communication & feedback loop
    • Align with Marketing around marketing to existing clients
    • Align with Product around driving product roadmap
    • Align with Sales around cross-sell and up-sell and focus on selling with a retention focus
    • Align with VP of Customer Support around measurement, key metrics, objectives, and forecasting


  • Drive true value for customers
    • Deeply understand our customers’ objectives and become a trusted right-hand advisor
    • Determine how to define, drive, and demonstrate the value (ROI) delivered
    • Help customers implement ideas using Arreva’s software to achieve an ROI



Qualifications and Skills

You have high energy and the drive to be successful in everything you do. In addition, you offer:

  • 5+ years experience in leading customer-facing organizations
  • Ideally combined background of post-sale and sales experience
  • Strong empathy for customers AND passion for revenue and growth
  • Deep understanding of value drivers in recurring revenue business models
  • Analytical and process-oriented mindset
  • Demonstrated desire for continuous learning and improvement
  • Enthusiastic and creative leader with the ability to inspire others
  • Excellent communication and presentation skills
  • Relevant Bachelor’s degree; preference for computer science or related degrees
  • Proficient in Microsoft Office Suite, specifically Excel and PowerPoint, Salesforce, TeamSupport
  • Knowledge of customer service practices
  • Technical aptitude and ability to learn software programs

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