Guest Management

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Looking For Donor Relationship Management on Desktop?

Learn more about Exceed! Premier or Exceed! Basic desktop-based donor databases.

Provide Top-Notch Hospitality Using the Guest Manager

If your organization offers a home away from home, you need to track and manage important information about your overnight guests. With Exceed Beyond, you can keep thorough guest records—including length of stay, arrival and departure dates, billing information, and other pertinent data. Our Guest Management module empowers you to save time, be more productive, and get exceptional value while enabling you to best serve your guests.

What makes Arreva Different?

TELL YOUR STORY

You take care of a lot of families in need. Use the data you’ve entered to manage your House to generate statistics to assist in telling your story to the public. Use your occupancy reports to show how many families you serve in your community or to demonstrate the need to expand. Use your guests’ demographics to reinforce the need for support.

USE TRACKING TO IMPROVE EFFICIENCY

Manage requests through a complete graphical view of your rooms and their availability. Track occupancy rates at multiple locations, and review waiting lists, no-shows and cancellations. Schedule room cleanings and know when a room is ready for a new guest.

PROVIDE EXCELLENT GUEST SERVICE

Keep track of guest family details, the ages of children, parking needs, and special requirements so you are ready when they arrive and ready when they return. Know the diagnosis, doctor’s name, facility, and any other information that you need to ensure the comfort and safety of your guests.

KEEP BILLING ORGANIZED

Set room rates and generate invoices or donation receipts. Assign third-party payors to invoices and track payments as they are received. Include charges for extra services and use the check-out, check-in feature to manage equipment or entertainment items that are provided for guests.

MANAGE GUESTS WITHIN ONE DATABASE

Leverage the relationships between your guests and your donors and simplify communications by keeping all your constituent names in one place.

CUSTOMIZED DISPLAYS

The Guest Management application was initially built to support Ronald McDonald House Chapters and since then other nonprofits have used the application to suit their hospitality needs.